Privacy Policy

1. Introduction

Welcome to rts.jobsnesia.com (the “Website”), operated by rts.jobsnesia.com (“we,” “us,” or “our”). We specialize in providing AC maintenance services, including diagnostics, repairs, installations, and routine servicing.

We are committed to protecting the privacy and security of the personal information we collect from our website visitors and customers. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our Website, inquire about our services, book appointments, or otherwise communicate with us.

By accessing or using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or services.

2. Controller Details

The data controller responsible for your personal information is:

rts.jobsnesia.com
Website: https://rts.jobsnesia.com/
Email: [Insert a functional email address for privacy inquiries, e.g., [email protected]. The email ‘rts.jobsnesia.com’ as provided is not a standard email format. Please replace this with a valid contact email.]

For any questions regarding this Privacy Policy or our data protection practices, please contact us using the details above.

3. Definitions

To help you understand this policy, here are some key definitions:

  • Personal Data: Any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Data Subject: The natural person whose Personal Data is being processed. This is you, our user or customer.
  • Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. In this case, it is rts.jobsnesia.com.
  • Processor: A natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller. These are typically third-party service providers like hosting companies, analytics providers, payment processors, etc.
  • Usage Data: Information collected automatically, either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).
  • Cookies: Small pieces of data stored on your device (computer or mobile device).
  • Service: Refers to the Website and the AC maintenance services provided by rts.jobsnesia.com.

4. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

4.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

  • Contact Information: Name, email address, phone number, billing address, and service address (where the AC unit is located). We collect this information to schedule appointments, communicate with you about your service requests, provide quotes, and issue invoices.
  • Payment Data: If you pay for services through our website or over the phone, we collect payment information, such as credit card details or bank account information. This information is processed securely via third-party payment processors. We do not store sensitive payment card data on our own servers.
  • Service Details: Information about your AC maintenance needs, including the description of the problem, type of AC unit, service history (if applicable), and details related to quotes and completed work. This is necessary to provide the requested services accurately and efficiently.
  • Correspondence: Records and copies of your correspondence with us (e.g., emails, chat messages, phone call notes) when you contact us for support or other inquiries.

4.2. Usage Data

We may also collect information about how the Service is accessed and used. This Usage Data may include information such as:

  • Your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Information about how you interact with the Website, such as clicked links, scrolling behavior, and mouse hovers. This helps us understand user behavior and improve website navigation and content.
  • Referring and exit pages, which indicate how you arrived at our site and where you went afterwards.
  • Geographic location information, which may be derived from your IP address. This can help us serve geographically relevant content or understand our service area reach.

4.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Detailed explanation of Cookies and how we use them is provided in Section 7.

4.4. Information from Other Sources

In some limited circumstances, we may receive information about you from third parties, such as partners with whom we collaborate or publicly available sources, but only if we have a legal basis for doing so and it is relevant to providing or improving our services or for verifying information you have provided.

5. How We Collect Information

We collect information through various methods:

  • Directly from You: When you fill out forms on our Website (e.g., contact forms, quote request forms, booking forms), communicate with us via email, phone, or chat, or provide information in person during a service call.
  • Through Automated Technologies: As you navigate through the site, Usage Data and Tracking Data are collected automatically through cookies, server logs, and other tracking technologies.
  • Through Third-Party Services: We may use third-party services like Google Analytics, which collect Usage Data (see Section 10 for more details). Payment processors collect payment information directly from you when you make a payment.

6. How We Use Your Information (Purpose and Legal Basis)

We use the collected data for various purposes, based on specific legal grounds for processing your Personal Data.

6.1. Purposes of Processing:

  • To Provide and Maintain our Service: This includes operating the website, providing customer support, scheduling appointments, and performing the requested AC maintenance services at your location.
  • To Process Transactions: To process payments for services rendered and handle related financial matters.
  • To Manage Your Account: If you create an account on our website, we use your information to manage your account and provide you with account-related services.
  • To Communicate with You: To contact you regarding your inquiries, service requests, appointment confirmations, reminders, updates about your service, quotes, estimates, and invoices.
  • To Send Promotional Communications (with your consent): To provide you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time. This might include special offers on AC maintenance or information about new services.
  • To Improve Our Services and Website: To understand how our Service is used, analyze trends, gather demographic information, and improve the content, functionality, and user experience of our Website and service offerings. This includes analyzing service completion times, customer satisfaction, and common AC issues to enhance efficiency and service quality.
  • To Customize Your Experience: To personalize your experience on the Website and tailor our content to your interests.
  • For Security and Fraud Prevention: To protect our Website and services from unauthorized access, fraud, and other security threats.
  • For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • For Business Operations: For internal business purposes such as data analysis, audits, developing new products and services, identifying usage trends, and determining the effectiveness of our promotional campaigns.

6.2. Legal Basis for Processing (Relevant especially for users in the EU/UK under GDPR):

We rely on the following legal bases to process your Personal Data:

  • Performance of a Contract: We process your Personal Data when it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote, scheduling a service appointment).
  • Consent: We may rely on your explicit consent to process your Personal Data for specific purposes, such as sending you marketing communications. Where consent is the legal basis, you have the right to
  • withdraw your consent at any time.
  • Legitimate Interests: We may process your Personal Data when it is necessary for our legitimate interests or the legitimate interests of a third party, provided that your fundamental rights and freedoms do not override those interests. Examples include:
    • Improving and optimizing the Website and services (e.g., using analytics).
    • Understanding customer needs and improving service delivery processes.
    • Ensuring the security of our Website and preventing fraud.
    • Managing our business operations efficiently.
    • Direct marketing communications to existing customers about similar services (where permitted by applicable law without prior consent, and with an easy opt-out mechanism).
  • Legal Obligation: We may process your Personal Data when it is necessary to comply with a legal obligation that applies to us (e.g., maintaining records for tax or accounting purposes, responding to legal requests).
  • Vital Interests: In rare cases, we may process your Personal Data to protect your vital interests or the vital interests of another natural person (e.g., in case of emergencies).

7. Sharing and Disclosure of Your Information

We may share your personal information with third parties in specific circumstances as described below:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services (e.g., maintenance, payment processing, data analysis, customer service, email delivery), or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
    • Examples of Service Providers may include:
      • Payment processors (e.g., Stripe, PayPal, local bank gateways) for handling transactions.
      • Cloud hosting providers (e.g., AWS, Google Cloud, local providers) for storing data and operating the website.
      • Email service providers (e.g., Mailchimp, SendGrid) for sending emails.
      • CRM systems (Customer Relationship Management) for managing customer interactions and scheduling.
      • Analytics providers (e.g., Google Analytics) for website usage analysis.
      • Technicians or independent contractors who perform the AC maintenance services on our behalf (they may receive necessary contact and location information). We ensure these individuals or companies are contractually bound to protect your privacy.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (e.g., responding to a subpoena or court order).
    • Protect and defend the rights or property of rts.jobsnesia.com.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of users of the Service or the public.
    • Protect against legal liability.
  • With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information (which cannot be used to identify you personally) for research, marketing, analytics, or other purposes.

We do not sell your Personal Data to third parties in the traditional sense (i.e., exchanging it for monetary compensation). While some data sharing for advertising or analytics purposes might be considered a “sale” under certain privacy laws (like the CCPA/CPRA), we comply with applicable laws regarding such activities and provide opt-out options where required.

8. Cookies and Tracking Technologies

As mentioned earlier, we use Cookies and similar tracking technologies. This section explains them in more detail.

8.1. What are Cookies?

A cookie is a small text file that is stored on your browser or device when you visit a website. Cookies allow the website to remember your actions and preferences (such as login information, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

8.2. How We Use Cookies

We use cookies for various purposes:

  • Strictly Necessary Cookies: These cookies are essential for the operation of our Website. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as the Website cannot function properly without them.
  • Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often. This data is used to optimize our Website and make it easier for you to navigate. They are typically anonymized.
  • Functionality Cookies: These cookies allow our Website to remember choices you make (like your username, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. These cookies are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

8.3. Types of Cookies We May Use

  • Session Cookies: These are temporary cookies that expire when you close your browser. They are used to track your activity during a single browsing session.
  • Persistent Cookies: These cookies remain on your device for a set period specified in the cookie (usually years). They are used to remember your preferences or actions over multiple visits.
  • First-Party Cookies: These are cookies set by the website you are visiting (rts.jobsnesia.com).
  • Third-Party Cookies: These are cookies set by a domain different from the website you are visiting (e.g., Google Analytics, social media sharing buttons).

8.4. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Service or other websites you visit.

Instructions for managing cookies in common browsers:

  • Google Chrome: Settings > Privacy and Security > Site Settings > Cookies and site data.
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
  • Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data.
  • Apple Safari: Preferences > Privacy > Cookies and website data.

You can also explore more controls offered by third-party analytics and advertising services. For example, Google Analytics offers an opt-out browser add-on.

8.5. Other Tracking Technologies

We may also use:

  • Web Beacons (also known as clear gifs, pixel tags, and single-pixel gifs): Small electronic files that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
  • Flash Cookies (Local Shared Objects): Certain features of our Service may use Local Shared Objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as are used for Browser Cookies. For information on how you can manage Flash Cookies, please visit the Adobe website.
  • Local Storage (HTML5): Websites may use Local Storage to store data on your device. This is distinct from cookies and can typically be cleared via browser settings.

9. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement a variety of technical and organizational measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:

  • Encryption: Using encryption (such as SSL/TLS) for data in transit between your browser and our servers.
  • Access Controls: Limiting access to Personal Data to only those employees, contractors, and service providers who need access to perform their job functions, and who are bound by confidentiality obligations.
  • Secure Storage: Using secure servers and databases to store information.
  • Regular Security Audits and Monitoring: Regularly reviewing our security procedures and monitoring our systems for potential vulnerabilities.
  • Employee Training: Training our staff on data protection and security best practices.
  • Data Minimization: Only collecting Personal Data that is necessary for the stated purposes.
  • Data Anonymization/Pseudonymization: Where feasible, using techniques to remove or separate data identifiers.

Despite these measures, it is important for you to also take steps to protect your information, such as using strong passwords and keeping them confidential, and logging out of your account when finished using a shared device.

10. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The criteria used to determine our retention periods include:

  • The duration of our relationship with you and the services we provide (e.g., maintaining service history for future reference).
  • The existence of a legal obligation to retain the data (e.g., tax records, accounting records).
  • The necessity of retaining the data for legitimate business purposes (e.g., improving services, analytics, fraud prevention).
  • The necessity of retaining the data for the establishment, exercise, or defense of legal claims.
  • Your consent where it has been provided for a specific purpose.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

11. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. Users in certain regions, including the European Economic Area (EEA), the United Kingdom (UK), and California, have specific rights under GDPR, UK GDPR, and CCPA/CPRA, respectively.

We will handle requests in accordance with applicable data protection laws. You may be required to verify your identity before we can respond to your request.

Below is a summary of common rights, which may vary based on your location:

11.1. Rights under the General Data Protection Regulation (GDPR) and UK GDPR (for users in the EU/EEA and UK):

If you are located in the European Economic Area (EEA) or the UK, you have the following data protection rights:

  • The Right to Access: You have the right to request copies of your Personal Data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your Personal Data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions (e.g., processing based on legitimate interests or for direct marketing).
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA or the Information Commissioner’s Office (ICO) in the UK.

11.2. Rights under the California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA) (for California Residents):

If you are a California resident, you have specific rights regarding your Personal Information:

  • Right to Know: You have the right to request that we disclose what Personal Information we collect, use, disclose, and sell or share about you. This includes:
    • The categories of Personal Information collected.
    • The categories of sources from which Personal Information is collected.
    • The business or commercial purpose for collecting, selling, or sharing Personal Information.
    • The categories of third parties to whom we disclose Personal Information.
    • The specific pieces of Personal Information collected about you.
    • Categories of Personal Information sold or shared, and categories of third parties to whom the PI was sold or shared.
    • Categories of Personal Information disclosed for a business purpose, and categories of persons to whom it was disclosed.
  • Right to Delete: You have the right to request the deletion of your Personal Information that we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the “sale” or “sharing” of your Personal Information. Under the CCPA/CPRA, “sale” can broadly include sharing for monetary or other valuable consideration, and “sharing” can include tailoring advertising to you based on Personal Information obtained across different businesses. Based on our current practices described above (primarily using service providers for operational functions and analytics), we do not believe we engage in activities that constitute “Sale” or “Sharing” as defined by CCPA/CPRA for purposes like cross-context behavioral advertising without providing you with notice and an option to opt-out where required. However, it is crucial for you to assess your ongoing use of third-party services (especially marketing/analytics tools) to confirm this. Should our practices change and involve such activities, we will provide a clear “Do Not Sell or Share My Personal Information” link or button on the Website.
  • Right to Limit Use and Disclosure of Sensitive Personal Information (SPI): While we primarily collect basic personal and service information (not typically considered SPI like health or financial account numbers with credentials), if we were to collect SPI, you would have the right to limit its use and disclosure for purposes other than those necessary to perform the services requested.
  • Right to Correct: You have the right to request the correction of inaccurate Personal Information we maintain about you.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services solely because you exercised your CCPA/CPRA rights.

11.3. Rights under Other US State Privacy Laws (e.g., VCDPA – Virginia, CPA – Colorado, UCPA – Utah, CTDPA – Connecticut):

If you are a resident of other US states with comprehensive privacy laws, you may have similar rights, though terminology and specific details may differ. These commonly include:

  • The right to access your personal data.
  • The right to delete personal data provided by or obtained about you.
  • The right correct inaccuracies in your personal data.
  • The right to opt-out of the processing of personal data for purposes of:
    • Targeted advertising.
    • The sale of personal data.
    • Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
  • The right to data portability.

We aim to accommodate these rights where applicable.

11.4. How to Exercise Your Rights:

To exercise any of these rights, please contact us using the contact information provided in Section 2. Please clearly state which right you wish to exercise and provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative. We will respond to your request within the timeframe required by applicable law (e.g., typically 30 days for GDPR/UK GDPR, 45 days for CCPA/CPRA, with potential extensions).

12. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Depending on applicable law (e.g., CCPA/CPRA), the age threshold may vary (e.g., 16 for opt-out rights from sale/sharing). We strive to comply with relevant regulations regarding children’s data.

13. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside [Your Country – e.g., Indonesia, or focus on user location if known/relevant to service area] and choose to provide information to us, please note that we may transfer the data, including Personal Data, to [Your Country or countries where servers/processors are located] and process it there.

Where Personal Data of individuals in the EEA, UK, or other regions with specific international transfer requirements is transferred outside of these regions, we will take appropriate steps to ensure that your Personal Data receives an adequate level of protection, including by implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) adopted by the European Commission or the UK Information Commissioner’s Office, or relying on the existence of an adequacy decision.

By submitting your information, you consent to this transfer, unless you are located in a jurisdiction that requires specific contractual protections for such transfers and we are able to implement them.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email at: [Insert a functional email address for privacy inquiries, e.g., [email protected]. As noted previously, ‘rts.jobsnesia.com’ as provided is not a standard email format. Please replace this with a valid contact email.]
  • By visiting the contact page on our website: [Link to your contact page, e.g., https://rts.jobsnesia.com/contact]
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